Frequently Asked Questions

To make an exchange request, here are the steps to follow:

Log in to your account by clicking here or create an account by clicking here

Go to the Exchange my gift box tab in the black menu at the top of the site or click here

In the "Gift card code" field, enter your 21-digit box code without spaces and click "Verify & Add."

If you have other boxes in hand that you want to exchange, you can add up to 5 box codes.

Then click Next.

Select, using the small +, the box or boxes you wish to receive, then click "Add to Selection." You can select up to 5 boxes.

Above the summary, you will see the additional amount you need to pay, or the gift card amount you will receive, if there is a price difference with the box(es) you have in hand.

Once your selection is made, click "Proceed to Summary." You will be able to review your exchange request. If you want to make changes, click "Back"; if you are satisfied with your selection, click "Request exchange."

If there is an additional amount to pay, click on Proceed to checkout to be redirected to the payment page. If not, you will see the confirmation page directly, with the numbers you will receive by email.

Keep an eye on your inbox, the virtual PDF box(es) will be sent to you within a few minutes so you can quickly enjoy the coveted package!

*Don't forget to check your spam/junk folder, the email might end up there!

If you have registered your gift card on our website, please contact us. We will then verify your identity, cancel your old gift card and send you a new one.

Gift cards do not have an expiry date and are always valid. We don't apply the $2.50 monthly non-use fee. Please note that partner companies and experience packages may vary throughout the year. It is therefore advisable to check our website for an up-to-date selection of destinations and packages.