Privacy Policy - Quebec experience gift ideas

Website

Dionavi Inc. (“Prestige Boxes”, “we” or “us”) is committed to preserving your privacy online. Please read the following policy to understand how Coffrets Prestige collects, uses, stores and discloses information that identifies you (also referred to herein as “personal information”). By consulting our site or using bandetsprestige.ca (the “site”), you consent to the practices detailed in this Privacy Policy. If you disagree with this Privacy Policy, you may not use the Site. In this Privacy Policy, Coffrets Prestige means the employees, officers, board members, cooperating attorneys, interns, volunteers and consultants of Coffrets Prestige, all of whom are bound by law or contract to keep confidential all information received during their work at Coffrets Prestige. Coffrets Prestige does not sell or rent personal information about its members, customers or employees in any case; Additionally, we do not share information without obtaining prior consent, unless permitted or required by law.

1- What personal information is collected by Coffrets Prestige and for what purpose?

Coffrets Prestige may ask users of the site to provide their contact details as well as demographic information, such as first and last name, email address, postal address (including postal code), telephone number , date of birth, city of residence and/or other details, including their preferences, to enable them to take part in certain activities on the Site. This information is necessary for you to fully enjoy these activities. These activities may include accessing certain features of the Site or, more specifically, registering, creating an account, obtaining or purchasing a gift card or package, submitting content and/or posting content to discussion forums , participate in a competition or draw sponsored by us or by one of our partners, complete a survey, post a comment, send us comments or send it to one of our partners, request information about our services, submit an affiliate agreement, apply for a job, post a video or subscribe to special offers from a third party through the Site. Collectively, these activities are referred to herein as “identification activities”. In addition to these "identification activities", when you purchase a gift card or package, we will also ask you to provide us with your credit card information, including your credit card number, date of card expiration, its authentication code and other related details.

The information requested may be mandatory or optional, depending on the activities in question. If you do not provide the mandatory information required for a particular activity, you will not be able to continue with that activity.

2- How does Coffrets Prestige use the personal information collected?

Personal information is used to provide you with gift cards, packages, products and/or services, to send you email newsletters, offers and promotions, as well as information about our services, about our partners and their products and services; to answer your questions or personalize your experience with us; to inform you if you are the winner of one of our competitions or draws; to improve the operation of the site; to improve our marketing and promotional efforts; to analyze use of the site; to improve our product and service offerings; and to tailor your experience with third parties. For example, if you send an email to our customer service, we may use your comments to tell third parties about the services we offer, or we may display your comments in our promotional materials or on our site.

Additionally, if you use our site to send information or a gift card or package to another person, we may store your and the recipient's personal information. We may also use the recipient's personal information to allow them to view the information and receive the gift card or package.

Coffrets Prestige will use the email address you provided when registering, creating an account and/or during a transaction, to inform you by email of new services, special programs, terms and conditions. use of a gift card and/or package purchased and to communicate to you exclusive promotional offers.

At any time, you can modify your email preferences and/or unsubscribe from our newsletters by clicking on the link appearing at the bottom of each email or in the “Email Preferences” section accessible by clicking on the “My Account” link on the bandetsprestige site. .That. You can also call our customer service department toll-free at 1-800-701-9575.

Finally, we may use personal information to troubleshoot, resolve disputes, carry out administrative tasks, communicate with you and enforce the agreements we have with you, including our Terms of Use (see terms of use). and this Privacy Policy. This personal information may also be used to investigate member abuse or fraud or for any other purpose permitted or required by law.

Generally, Coffrets Prestige will interpret the fact that you have voluntarily consulted the site and that you have provided us with personal information as consent to use your personal information or as confirmation that you have obtained the consent required to disclose to Coffrets Prestige the personal information of a third party for the above purposes.

3- How and to whom is personal information disclosed?

Coffrets Prestige does not sell or rent your personal information to anyone. Coffrets Prestige will only share your personal information with third parties, such as service or product providers (collectively, “affiliated companies”), to the extent necessary to provide the service you have chosen, for example, to facilitate the delivery of products or the provision of services offered on a gift card or package that you obtained or purchased through the Site. Sharing this information may allow affiliated companies to send promotional materials directly to you if they choose to do so and if this is permitted by law. However, we will only share your personal information with an affiliate if you participate in an identification activity, in which case the information will only be shared with the affiliate participating in that identification activity. In addition, we will limit the use of this personal information by the affiliate to its assigned tasks, which are subject to the limitations of this Privacy Policy. For example, if you purchase a plan for a specific merchant, we may share your name, email address and city with the merchant for appropriate purposes and/or for redemption of the plan.

In certain cases, Coffrets Prestige may disclose information about your account if we have reason to believe that sharing this information is necessary in order to identify, communicate with or prosecute someone who violates the Coffrets Prestige Terms of Use (see conditions of use) or which causes damage or harms (intentionally or not) the rights or property of Coffrets Prestige, those of other users of Coffrets Prestige or any other person who could be harmed by such activities. If Coffrets Prestige is involved in a merger or other reorganization, it may also disclose the personal information it collects through the site to the new company that emerges. Coffrets Prestige may, in addition, disclose or access personal information, for administrative purposes and other purposes that we deem necessary for maintaining the service and improving our products and services, as well as when we believe in good faith that the law authorizes or requires it.

4- What are cookies and non-identifiable personal information? How are they used?

In order to offer and provide personalized and unique services, Coffrets Prestige may collect, use and disclose non-identifiable personal information. Non-personally identifiable information is information that does not identify an individual, user or member. This type of information includes the Uniform Resource Locator (URL) of the site you visited before arriving at our website, the URL of the site you visit after leaving our site, the type of browser you use and your Internet numeric address (“IP” address). We or our authorized service providers and advertisers may collect this information automatically when you visit our site using electronic tools such as cookies, web beacons and web beacons. We use this non-personally identifiable information to troubleshoot problems, administer the Site, analyze trends, gather demographic information, comply with applicable laws, and cooperate with law enforcement activities. We may also share this information with our third party service providers, advertisers and other authorized third parties to measure the general effectiveness of our online advertising, content and programming.

A cookie is a small data file that is sent to your browser from a Web server and stored on your computer's hard drive in order to track and target your interests and personalize your experience. Cookies also collect your non-identifiable personal information, such as your geographic location, the web pages you visited and the hyperlinks you clicked on. Using this information allows us to create a more user-friendly experience for all of our visitors. Advertisers on the site may also use their own cookies. Coffrets Prestige has no access to or control over these cookies.

Most web browsers allow users to limit their access to cookies by allowing them to change their privacy settings. If a user has disabled cookies, some Prestige Box functions and services may not work as well as if cookies were enabled. Coffrets Prestige may also collect IP addresses to manage the system, communicate aggregated information to its advertisers and to prevent, investigate and take action in connection with any suspected fraud or abuse. Third-party vendors, including Google, display Prestige Gift Box advertisements on third-party websites. Third-party vendors, including Google, use cookies to serve ads based on a user's past visits to the site. Google also uses analytics data to provide information on Prestige Boxes advertising campaigns and to optimize them based on a user's previous visits to the site. Users can opt out of Google's use of cookies by visiting Google's targeted advertising opt-out page. Users can opt out of a third party vendor's use of cookies by visiting the Network Advertising opt-out page. Users can opt out of Coffrets Prestige’s use of Google Analytics by going to the Google Analytics deactivation page. Coffrets Prestige may communicate information on all user interactions with Coffrets Prestige advertising which is broadcast on the Google display network or on DoubleClick for Advertisers, as part of activities on the site.

Other tracking devices. We may use other industry standard technologies such as pixel tags and web beacons to track your use of our web pages and promotions or we may authorize our third party service providers to use these devices on our behalf. name. Pixel tags and web beacons are tiny graphic images placed on certain pages of our site or in our emails that help us determine whether you have engaged in a certain activity. When you access these web pages or open or click on an email, pixel tags and web beacons provide non-personally identifiable notice of this activity. Web beacons allow us to measure and improve our knowledge of traffic and behavior on our site; At the same time, they provide us with a way to measure our performance and the success of our promotions. We may also use pixel tags and web beacons provided by our affiliates and/or marketing partners for the same purposes.

Prestige Boxes may link non-identifiable personal information to personal information. Once this link is established, the linked information is treated as personal information and will only be used and disclosed in accordance with this Privacy Policy and applicable laws.

5- Access, correction and protection of your personal information

You can access, update or correct your personal information directly on your account page, or you can do so by simply calling us toll-free Monday through Friday from 8:30 a.m. to 4:30 p.m. (ET) at 1-800 -701-9575 or by writing to us at the following address, where your personal information is saved: Coffrets Prestige - Dionavi Inc. 423 Bd Sir-Wilfrid-Laurier, Mont-Saint-Hilaire, QC J3H 3P2.

Subject to certain exceptions provided for by law, users will have reasonable access to their personal information and will be able to challenge its accuracy and completeness and have it modified if necessary. You can help Coffrets Prestige ensure the accuracy of your information by notifying it of any changes to the personal information you have provided on the site.

To help protect the confidentiality of personal information, Coffrets Prestige uses security mechanisms that are appropriate for the sensitive nature of the information provided; in particular, it restricts access to personal information to employees and agents of Coffrets Prestige who need this information to exercise their functions and fulfill their mandates. However, due to the nature of the Internet and Internet technologies, risks regarding security and confidentiality cannot be eliminated and Coffrets Prestige cannot guarantee that personal information submitted on the site will only be disclosed in accordance with the this Privacy Policy.

6 - Protection with reCAPTCHA in certain Prestige Box online forms

We use the reCAPTCHA service of Google Inc. (Google) to protect form entries on our websites. Google reCAPTCHA is used to check whether data entered on our sites (e.g. on a contact form) was entered by a user or by an automated program. In other words, it's a way to distinguish humans from computers, so that robots are unable to maliciously fill out forms on behalf of a human.

For this purpose, reCAPTCHA analyzes the behavior of a visitor on a website based on different characteristics. This analysis starts as soon as the visitor enters the site. For the analysis, reCAPTCHA evaluates various information (e.g.: the IP address of the visitor, the period during which he browsed the site or the mouse movements he made). reCAPTCHA analyzes take place in the background. Visitors to the site are not informed that such an analysis is taking place. The data collected during the analysis is transmitted to Google, and therefore subject to the terms of use and the privacy policy of Google and Google reCAPTCHA. Coffrets Prestige uses this system to protect its websites against abusive automated crawling and spam.

For more information, see: Google reCAPTCHA (English only) and Google – Privacy Policy and Terms of Use. By using the reCAPTCHA service, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

7- Other things to know?

Conditions of use: The conditions of use (see conditions of use) which govern the use of the site contain important provisions which disclaim and exclude the liability of Coffrets Prestige, as well as other provisions concerning your use of the site , in addition to provisions on applicable laws and exclusive legal jurisdiction in the resolution of disputes over the use of the site. Each of these provisions also applies to any dispute that may arise in connection with this Privacy Policy and the collection, use and disclosure of personal information collected through the site, and these provisions will have the same force and effect as if they had been reproduced directly in this Policy.

Other websites: Coffrets Prestige includes links to other sites. Please note that we are not responsible for the content or privacy policies of these other websites. We recommend that you read the privacy policy of each site that collects personal information about you.

Former Users: If you stop using the Site or if your authorization to use the Site is terminated by Coffrets Prestige, we may continue to use and disclose your personal information collected through the Site in accordance with this Privacy Policy, with its successive modifications, and subject to compliance with applicable laws.

Children: Minors under the age of 13 are not authorized to use our site. We do not knowingly collect information from anyone who is known to be under the age of 13, and no part of our site is intended to attract those who are under the age of 13.

Public Areas: We may provide areas on our site where you can post information about yourself, communicate with others, or provide reviews of restaurants, products or services, as well as submit media content. This information is accessible to other consumers or organizations. It may also appear on other websites or in web searches, which means that this information can be read, collected and used by others. For example, if you post your email address with your restaurant review, you may receive unsolicited messages. We have no control over who reads your comments or how people use information you voluntarily post. Please be careful when posting personal information.

Changes to the Privacy Policy: This Privacy Policy may be modified from time to time at the sole discretion of Coffrets Prestige, without notice and without liability to you or to any other person. The collection, use and disclosure of personal information by Coffrets Prestige will be governed by the version of the Privacy Policy which will then be in force. New versions of this Privacy Policy will be posted here. Your continued use of the Site following changes to this Privacy Policy will mean that you consent to the collection, use and disclosure of your personal information in accordance with the Privacy Policy, as amended, and that you have obtained the consent required from individuals whose personal information you transmit to Coffrets Prestige. Therefore, when using the site, you would be well advised to check the effective date of the Privacy Policy and to be aware of any modifications since the last version. You would also be well advised to bookmark this page and review this Privacy Policy at regular intervals to ensure you are familiar with the most current version.

8- Contact details of the person responsible for the protection of personal information

The person responsible for the protection of personal information is Danielle Marchand, General Director. You can contact her for any questions related to the application of this Personal Information Protection Policy. You can reach her at our main number at 1 800-701-9575 or fill out the contact form on the contact us page.

9- Do you have any other questions?

If you have any further questions about this Privacy Policy, please submit them to us by completing the contact us form. Questions will be sent, if necessary, to the Coffrets Prestige agent responsible for the protection of privacy.

VIP Prestige Rewards Program

Effective Date: August 20, 2026

Last Updated: August 24, 2026

1. Introduction and Purpose

Prestige Giftbox ("we," "us," "our," or the "Company") is committed to protecting the personal information of its customers. This Privacy Policy (the "Policy") explains how we collect, use, disclose, retain, and destroy the personal information of our customers in connection with our VIP Prestige Rewards Program (the "Program").

This Policy is drafted in accordance with Québec's Act respecting the protection of personal information in the private sector, as amended by the Act to modernize legislative provisions as regards the protection of personal information, commonly known as "Act 25."

By creating an account or participating in the Program, you acknowledge that you have read this Policy and consent to the practices described herein, to the extent permitted by law.

The Program is available to members located in Québec, elsewhere in Canada, and internationally. For our members located in another Canadian province, the federal Personal Information Protection and Electronic Documents Act (PIPEDA) may also apply, in addition to this Policy. For our members located outside Canada, local privacy laws may also apply; in all cases, we are committed to complying, at a minimum, with the protection standards described in this Policy. We only know a member's country or province of residence if they choose to provide a mailing address in their account.

2. Scope

This Policy applies to all personal information collected from customers who participate in the VIP Prestige Program, whether through our website, our application, our points of sale, or any other means of communication (newsletters, social media, direct mail, etc.).

It does not apply to information collected in connection with other business relationships with Prestige Giftbox (for example, a simple purchase without enrolment in the Program), which may be governed by a separate general privacy policy.

3. Person Responsible for the Protection of Personal Information

In accordance with Act 25, Prestige Giftbox has designated a person responsible for the protection of personal information within the Company. This person oversees compliance with these rules and with legal obligations regarding the protection of personal information.

Title: General Manager

Name: Danielle Marchand

Email: [email protected]

Phone: 1 800 701-9575

Any question or complaint relating to the protection of your personal information within the Program may be addressed to this person.

4. Personal Information Collected

In connection with the Program, we may collect the following categories of personal information:

Identification information: name, email address, phone number, date of birth, mailing address (if you choose to add it to your account);
Account information: login credentials, password (encrypted);
Transactional information: proof of purchase, box (coffret) number, date and amount of purchase, and balance and history of Prestige points earned and redeemed;
Information related to loyalty initiatives: interactions with our social media pages ("Like," share), participation in contests or promotions;
Technical information: IP address, device and browser type, browsing data on our website (through cookies, see section 11);
Communication information: preferences regarding the receipt of newsletters or promotional communications.

We limit the collection of personal information to what is necessary for the purposes described in section 5, in accordance with the data minimization principle set out in Act 25.

5. Purposes of Collection and Use

We collect and use your personal information for the following purposes:

To create and administer your Program participant account;
To calculate, manage, and enable the redemption of your Prestige reward points;
To validate your proof of purchase and prevent fraud or misuse of the Program;
To send you communications relating to your account (points balance confirmation, changes to Program terms);
To send you, where you have consented, promotional communications and personalized offers (newsletters, point multipliers, exclusive promotions);
To wish you a happy birthday and, where applicable, offer you a reward or special promotion on that occasion;
To improve our products, services, and the operation of the Program through statistical and anonymized analysis;
To respond to your requests to our Customer Experience team;
To comply with our legal and regulatory obligations.

These purposes are communicated to you at the time your information is collected, in particular when you create your account.

6. Consent

Your consent to the collection, use, and disclosure of your personal information in connection with the Program is requested when you create your account. This consent is free, informed, and given for specific purposes, in accordance with the requirements of Act 25.

Where sensitive information is involved, express consent is required. For communications for marketing or solicitation purposes, your consent is separate and you may withdraw it at any time (see section 13).

You may withdraw your consent at any time by contacting our Customer Experience team, subject to reasonable legal or contractual restrictions. Withdrawing your consent may, however, limit your ability to participate in the Program.

7. Disclosure to Third Parties and Subcontracting

We do not sell your personal information. However, we may use service providers (subcontractors) to operate the Program. These providers may include, among others:

Technology platform providers responsible for the loyalty program infrastructure;
Email and newsletter service providers;
Advertising and social media platforms (in connection with campaigns you have consented to receive);
Payment processing or proof-of-purchase validation service providers.

Our agreements with these subcontractors include contractual clauses requiring them to protect your personal information with a level of protection equivalent to that provided for in this Policy and to use it only for the purposes set out in the contract.

8. Transfers of Personal Information Outside Québec

Some of our service providers may store or process personal information outside Québec, including on servers located elsewhere in Canada or in the United States.

Before transferring personal information outside Québec, we conduct a privacy impact assessment to ensure that this information receives adequate protection equivalent to that provided under Québec law, including through appropriate contractual agreements.

9. Retention and Destruction of Personal Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or for the periods prescribed by law.

Information related to your account is retained for as long as your account remains open within the Program, regardless of the frequency of your purchases, log-ins, or point redemptions. Your Prestige points and any promotional codes obtained using those points do not expire as long as your account remains active;
Your information is destroyed or anonymized only when you request the closure of your account or when we delete it at your request, subject to any additional periods required by law;
Certain information may be retained for a longer period if required by law (for example, for tax or accounting purposes).

Once the retention purposes have been fulfilled, your personal information is securely destroyed or anonymized, in accordance with our personal information governance rules.

10. Security Measures

We implement reasonable security measures, adapted to the sensitivity of the personal information collected, to protect it against loss, theft, and unauthorized access, use, disclosure, or modification. These measures include, in particular:

Organizational measures: access to personal information limited to employees who need it to perform their duties, staff training;
Technological measures: encryption of sensitive data, firewalls, access controls, system monitoring;
Physical measures: securing locations where personal information is stored in physical form, where applicable.

11. Cookies and Tracking Technologies

Our website and the platforms related to the Program may use cookies and other similar technologies that may, where applicable, identify, locate, or profile an individual. In particular, we use Google Analytics to measure traffic and browsing behaviour on our site, as well as the Meta (Facebook/Instagram) pixel to assess the effectiveness of our advertising campaigns and to show you personalized ads on those platforms.

In accordance with Act 25, we inform you of the use of these technologies upon your first visit to our site, and we provide you with the means available to activate the functions that identify, locate, or profile you, or to deactivate them, according to your preferences.

You can also manage your cookie preferences directly in your browser settings. Please note that disabling certain cookies may limit certain Program features, such as maintaining your session or displaying personalized offers.

12. Use of Personal Information to Establish a Profile or Render a Decision

The Program may rely on automated processing of your personal information, for example, to calculate your points balance, assign you point multipliers based on your purchasing habits, or offer you personalized offers.

If a decision based exclusively on automated processing of your personal information is likely to have legal effects on you or to significantly affect you, we will inform you at the time of the decision or as soon as possible thereafter. You will then have the right to:

be informed of the personal information used to make the decision;
have that information corrected, where applicable;
submit comments to a person who is able to review the decision.

To exercise these rights, you may contact the person responsible for the protection of personal information identified in section 3.

13. Your Rights Regarding Your Personal Information

In accordance with Act 25, you have the following rights with respect to your personal information:

Right of access: obtain confirmation that we hold personal information about you and obtain a copy of it;
Right of rectification: have inaccurate, incomplete, or ambiguous information corrected;
Right to withdraw consent: withdraw your consent to the collection or use of your personal information, particularly for promotional communications;
Right to portability: receive your computerized personal information in a structured, commonly used technological format, or request that it be transmitted directly to another organization, in the cases provided for by law;
Right to de-indexing and de-listing: in certain circumstances provided for by law, request that the dissemination of personal information about you be ceased or that a hyperlink be de-indexed;
Right to file a complaint with the Commission d'accès à l'information du Québec (CAI) if you believe your rights have not been respected.

To exercise any of these rights, you may contact the person responsible for the protection of personal information (section 3) in writing. We will respond to your request within the time limits prescribed by law, generally within 30 days of receipt.

Commission d'accès à l'information du Québec: [www.cai.gouv.qc.ca](https://www.cai.gouv.qc.ca)

14. Confidentiality Incidents

If a confidentiality incident involving personal information we hold presents a risk of serious harm to the individuals concerned, we will take reasonable measures to:

reduce the risk of harm and prevent similar incidents from recurring;
notify the Commission d'accès à l'information du Québec, in accordance with the law;
notify the affected individuals whose information was compromised, where required by law.

We maintain a register of confidentiality incidents, in accordance with the requirements of Act 25.

15. Personal Information of Minors

The Program is intended for adults. We do not knowingly solicit personal information from minors without the required consent. If we learn that a minor has provided us with personal information without appropriate consent, we will take the necessary steps to delete that information.

16. Changes to This Policy

We may amend this Policy from time to time to reflect changes to our practices or to applicable legislation. Any amendment will be published on our website along with its update date. We encourage you to review this page periodically.

17. Contact Us

For any questions regarding this Policy or the processing of your personal information:

Prestige Giftbox

Saint-Mathieu-de-Beloeil, Québec, Canada

Phone: 1 800 701-9575

Email: [email protected]