Frequently Asked Questions

To book your package, simply call or e-mail the partner company you have chosen. Their contact details can be found on the package's web page.

If you have one of these 4 gift packs (Romantic Getaways, Hotels & Inns, Two Nights' Escape or Dreams & Wellbeing), you now have access to instant hotel booking. To access this new service, please register your gift card first, then click on the "instant booking" window.

We adhere to the booking and cancellation policies of each of our partner companies. Some may require you to pay for the activity if you have not notified them of a change, delay or cancellation within a specific period of time. It is best to notify the company as soon as possible and check their policies on their website.

When you register your Prestige Giftbox from the Accommodation category on our website, click on the ''Add to list'' button. Then go to ''My account'' and ''My gift cards''. To the right of your card number, click on ''Book a hotel online''. You will be redirected to the booking platform. Enter your destination and preferred dates, and choose from the available hotels.

PLEASE NOTE: This is an instant online booking and cannot be modified or cancelled.