Frequently Asked Questions

You can view the status of your order on coffretsprestige.com. Log in to your account and go to "My orders". If you need more details, you can track your order on the Canada Post website. The tracking number will be sent to you in your parcel's shipping email.

Did you make a mistake in the delivery address? Once your order has been validated and paid for, it is no longer possible to modify it. Please contact our customer service team as soon as possible. We'll take care of your request and let you know how to proceed, depending on your situation.

Orders are dispatched at 3pm (Eastern time) Monday to Friday. All orders received before 1:30pm will be processed the same day. Orders placed later will be dispatched the following day, or on Monday for weekend orders. Under normal circumstances, delivery is assured by Canada Post within 48 hours for Quebec and 15 working days outside Quebec (within Canada), following shipment.

If you have opted for an e-coffret (electronic gift box), it will be sent to the e-mail address indicated (yours or the lucky recipient's) for free, within 15 minutes of validation of the online order. For physical gift boxes, free shipping on orders over $79.98. Below this amount, shipping costs are $9.99.