FAQ

1. Where can I buy a Prestige Giftbox ?

You have two choices. You can either order online through our secure payment system or you can go to one of our 214 points of sale including Archambault, Uniprix, Brunet Plus, Jean-Coutu, IGA, Metro, Quebec Loisirs, and many other libraries and independent boutiques. You can locate the store which is most convenient for you by clicking on our Store Locator (Link).

2. How long will it take for my Prestige Giftbox to arrive at destination?

Orders are shipped at 3:00pm (Eastern Time) Monday through Friday. All orders placed before 2:30pm will be shipped the same day. Those made later are shipped the next day. Normally, Canada Post guarantees delivery within 3 business days after shipment.

3. Once I have received my Giftbox, what do I do?

1 - It is recommended to register the Prestige gift card on our web site in case you lose it or it is stolen before you decide to use it. (lien de l’enregistrement)

2 - Choose a destination among the selection of packages offered with your Giftbox via coffretsprestige.com

3 – Call the destination directly to book your appointment. Make sure to have your gift card on hand. They will ask you for the 21 numbers on the back on the card to finalize your reservation.

4 – Be sure to present your gift card upon arrival the day of your activity.

4. Why do I need to register my gift card?

Our company cannot replace a gift card that is lost or stolen, unless it was registered in your name in our system. On our web site, completing a form in the section “Giftbox Activation” (link) registers your card.

5. How do I make a reservation?

You must call the destination directly to secure your reservation. Please be sure to have your gift card on hand. They will ask you for the 21 numbers on the back of the card to complete your reservation. All the information concerning the destinations is outlined in the booklet found in your Prestige Giftbox or on our web site.

6. How to make changes or cancel your reservation?

Each destination’s cancellation policies apply when you want to make a change to your reservation. Some destinations may claim payment of the activity if you do not notify them in time for a change or if you do not show up for your appointment.

7. For how long are the gift cards valid?

A Prestige Giftbox does not have an expiration date. Your gift card will always be honored. However, changes may be made by our partners throughout the year therefore it is important to keep checking our web site (link) for all of the latest updates.

8. What to do in case of loss or theft of my gift card?

If you've registered your gift card on our web site, contact us. We will be able to identify you, cancel your old gift card and send you a new one.